Des Traynor
Person on 3 sites
Co-founder and chief strategy officer of Intercom; writes and speaks about product strategy, customer support and, lately, what AI does to both.
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1 channel on ppll (opens ppll.app)
Where public figures publish, and what they are on record saying.
Updated 2013-07-03 -
3 beliefs on korrents (opens korrents.com)
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Building a great product means being great at saying no -- not maybe, not later, no. (opens korrents.com)
“If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word is no. Building a great product isn’t about creating tons of tactically useful features which are tangentially…”
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Whether a feature is quick to build is a roadmap question, never a reason on its own to build it. (opens korrents.com)
“The main problem with this argument is that the scope of work should never be a reason to include a feature in a product.”
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A real product decision says a proposal is a great idea and still turns it down for something else. (opens korrents.com)
“Real product decisions aren’t easy. They require you to look at a proposal and say “This is a really great idea, I can see why our customers would like it. Well done. But we’re not going to build it. Instead, here’s…”
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Building a great product means being great at saying no -- not maybe, not later, no. (opens korrents.com)
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6 recommendations on rcmnd (opens rcmnd.app)
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Getting Real (opens rcmnd.app)
“The number one book I recommend any entrepreneur to read is Getting Real by Basecamp, named 37 Signals when they published. It is probably the most inspiring book on business I’ve ever read, and it made me realise that…”
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The Secrets of Consulting (opens rcmnd.app)
“A more left of field one would be The Secrets of Consulting by Gerry Weinberg. It’s not on many “Top 10 books for entrepreneurs” lists, but on an abstract level, consulting explains a lot of things, like interpersonal…”
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Revising Prose (opens rcmnd.app)
“I’d also recommend Revising Prose by Richard Lanham. I’ve rarely met a great CEO or founder who isn’t also a great writer.”
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Getting Real (opens rcmnd.app)