Nesrine Changuel
Person on 4 sites
Nesrine Changuel helped build Spotify, Google Chrome and Google Meet, and at Google was a dedicated "delight PM".
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4 facts on wiqqi (opens wiqqi.app)
- Book: Product Delight (opens wiqqi.app)
- Built: Spotify, Google Chrome and Google Meet (opens wiqqi.app)
- Google: Dedicated "delight PM" (opens wiqqi.app)
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1 channel on ppll (opens ppll.app)
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Newsletter: Product Delight Tips (opens nesrinechanguel.substack.com)
“Delightfully Loavble workshop is going to London”
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Newsletter: Product Delight Tips (opens nesrinechanguel.substack.com)
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6 beliefs on korrents (opens korrents.com)
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NPS shows that a number moved, not why, and CSAT measures the absence of frustration rather than the presence of joy. (opens korrents.com)
“But NPS mostly tells you a number moved, not why. And CSAT measures the absence of frustration more than the presence of joy. Being “satisfied” with something is the emotional equivalent of calling a meal edible.…”
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Delight is a specific, describable property of an experience, and it can be tracked. (opens korrents.com)
“But if delight is really about whether someone feels good while getting real value, it’s not soft at all. It’s a specific, describable property of an experience, and specific things can be tracked.”
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Features that are both useful and emotionally warm are the ones that build loyalty. (opens korrents.com)
“The features that build loyalty sit in the top right: useful enough to matter and warm enough to remember. That’s deep delight.”
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NPS shows that a number moved, not why, and CSAT measures the absence of frustration rather than the presence of joy. (opens korrents.com)
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2 recommendations on rcmnd (opens rcmnd.app)
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Factfulness (opens rcmnd.app)
“the first book is called Factfulness. Maybe you heard about it. It comes from Ola Rosling and Hans Rosling and Anna Rosling.”
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The Upside (opens rcmnd.app)
“The remake is called uh The Upside.”
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Factfulness (opens rcmnd.app)